Accuracy Checking Team Leader

HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.

Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients' lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.

We are looking for an Accuracy Checking Technician Team Leader.

If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients' everyday lives, then this is the opportunity for you!

Main Responsibilities

To contribute to the growth and success of the company through ensuring KPI and quality parameters are executed and completed in the Validation function. Ensure full oversight of the Accuracy checking team and their associated tasks, providing necessary training, support and motivation to develop a team capable of delivering exceptional standards. Tasks change frequently to satisfy the ever-evolving demands, requiring versatility and a flair for adaptability. In addition to this, a positive response to pressure in a dynamic working environment.

• Lead, Motivate and coach team members to ensure maximum performance in accuracy and volume.
• To ensure prescriptions are processed in line with SOPs.
• To ensure the operational software systems and equipment are used in accordance with the guidance given.
• Tasks may include but are not limited to Final accuracy checking, Validation, Automated Labelling unit quarantine checks, dispensing and supervision of the team members in relation to the above tasks.
• To provide regular evaluation and feedback on performance to help maximise improvements and efficiencies.
• To carry out a training needs analysis, identifying colleagues for further development as part of the succession planning process.
• Assist the Assistant Dispensary Managers in completion of the daily workload, as required. Ensure the team's workload is distributed and rotated equally and managed/reviewed. Re-prioritise workload as required to achieve department/team service levels.
• To ensure compliance within KPI targets set for the department.
• Ensure timely processing of orders, trouble shooting issues and escalating to the appropriate team/colleague, Follow-up on issue until resolution and review incident to avoid further occurrences.
• Adhere to all HR policies and procedures and all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations.
• Capture, Record and resolve all customer complaints relating to all elements of the business in a professional manner.
• Identify opportunities to develop and improve business processes within the team.
• Input into cross-functional projects to deliver future improvements to HealthNet's service offering.
• Contribute to process revision - creation of additional company documentation to support building and understanding of processes.

What experience and skills are we looking for?

• Minimum 12 months experience in a pharmacy environment at supervisory level.
• Proven track record of achieving activity targets.

Qualifications:

• GPhC registered Pharmacy Technician with ACT accreditation.

What we offer:

• Competitive salary structure.
• 25 days holiday + bank holiday.
• Pension Scheme.
• Ongoing training and development.
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme.
• Uniform provided.
• Kit bags for all Homecare Nurses.
• Perks and benefits via Perkbox.
• Long service awards.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.