Account Support Administrator

Job Title

Account Support Administrator

Location

Rugby, CV23

Work Schedule

• Monday - Friday
• rotating shift 08:00-16:00 / 13:00-21:00 weekly
• £12.71 per hour

Job Overview

• To manage vendor queries and drive vendor and customer satisfaction
• Provide effective and constructive communication and timely information provision with all involved parties
• Management of communications and queries via Email, telephone and Teams
• Basic general administrative duties
• Inputting data into the system accurately and in a timely manner
• Supporting transport operations, ensuring accuracy and efficiency within a fast-paced environment
• Supporting the Line Manager with day-to-day operational matters
• Responding to urgent operational matters as required and escalating issues to the appropriate person and supportinginvestigations
• Supporting the delivery of successful customer and service performance (KPIs)

Qualifications and Experience

• Previous Customer Service experience is essential
• Strong Administration skills is essential
• Excellent communication skills - Verbal and written
• Confidentengaging with colleagues within various teams, including the direct customer
• Resolve issues and manage conflict in a calm and confident manner
• Ability to work within a pressured environment

Benefits

• Weekly Pay- get paid regularly and reliably, every week
• Pension Contributions- we help you plan for the future
• Free On-Site Parking- save time and money on your commute
• Exclusive Staff Discounts- enjoy savings at a wide range of popular shops and brands
• Supportive Agency Team- friendly consultants who are always on hand to help
• 28 days accrued annual leave per annum- giving you time to relax and recharge

Please click apply to be considered for our Account Support Administrator vacancy in Rugby, CV23