Account Manager Operations and Customer Relations Department London

Overview

Ecommpay is on a mission to build a global, data-driven payment ecosystem. We help top e-commerce companies to grow globally with local bespoke solutions. You have a unique chance to be the driving force behind Ecommpay's payment platform as an Account Manager.

Responsibilities

• Develop and sustain long-term, trust-driven client relationships, serving as the main point of contact to drive satisfaction and retention
• Gain a deep understanding of client needs to ensure timely delivery of appropriate products and services with a focus on continued increase in turnover and profit
• Gather, analyse, and maintain accurate client information to support effective decision-making
• Ensure client compliance with applicable laws and regulations
• Collaborate with cross-functional departments to address client needs
• Recommend tailored solutions through upselling and cross-selling, based on client needs and processing insights

Requirements

• Proven experience in account management, preferably within the financial services industry
• Relevant experience with a B2B business model; specific knowledge of fintech sector and e-commerce would be an asset
• Strong client orientation, sharp analytical skills, and strict attention to detail
• Result orientation with the ability to prioritise and manage time efficiently
• Aspiration for professional and personal growth; willingness to learn and develop
• Excellent oral and written command of English and Russian
• Advanced negotiation skills to successfully develop and retain client accounts
• Strong team player

What we offer

• First-hand international experience in the payment processing industry
• Competitive salary, Health Insurance, Pension and Performance Based Bonus
• Hybrid work model - Based from office with flexibility for home/remote working
• Modern and well-located office in central London
• Excellent environment for personal and professional development
• Supportive, friendly colleagues and inspiring leaders