Account Manager, Customer Success

Account Manager

Department: Customer Success

Employment Type: Full Time

Location: London

Description
Join Zencargo as an Account Manager and drive strategic growth for our customers and business.


As an Account Manager at Zencargo, you'll take full commercial ownership of a defined portfolio of customers, focusing on growing gross profit and maximizing customer lifetime value. You'll be the trusted partner and strategic advisor to your clients - shaping their logistics vision, ensuring clear ROI, and deepening engagement through our innovative platform, services, and expert team.

This is a high-impact, growth-oriented role for a commercially minded relationship builder who thrives on using data to unlock value, spot opportunities, and deliver measurable results. If you're driven, strategic, and ready to take ownership of your success, we want to hear from you.

• Own your book of business: Drive volume and gross profit growth across your customer portfolio, with full accountability for performance.
  Build long-term value: Create and maintain a living Joint Impact Plan for each customer, aligned to clear ROI levers: transport spend, working capital, revenue, productivity, and CO reduction.
  
  
• Drive platform adoption: Champion Zencargo's technology, ensuring full customer engagement with features, reporting, automation, and optimisation tools.
  
  
• Strengthen relationships: Build strong multi-threaded relationships across customer organisations, expanding stakeholder engagement and becoming a trusted advisor.
  
  
• Lead strategic conversations: Run customer-facing business reviews, unlock new opportunities (lanes, modes, supplier optimisations), and present actionable insights from data.
  
  
• Collaborate cross-functionally: Partner with Operations, Pricing, and Product teams to deliver value. Own pricing discussions, rate card alignment, and escalation resolution.

Key Responsibilities

• Manage a portfolio of strategic accounts
• Build and execute strategic account plans with defined growth targets
• Increase stakeholder engagement and account penetration
• Lead regular Business Reviews and ROI storytelling
• Drive proactive platform usage and feature enablement
• Monitor daily performance metrics using internal BI tools (e.g. Thoughtspot)
• Collaborate with Pricing & Procurement on rate optimisation and publishing
• Identify upsell/cross-sell opportunities based on customer data and pain points
• Own customer communication for escalations and partner with internal teams to resolve root causes
• Support aged debt management through AR tool review and customer follow-up

What You'll Bring

• Proven success in account growth and stakeholder management
  
  
• Strong strategic thinking and planning capabilities
  
  
• Data-literate and ROI-focused with ability to translate insights into action
  
  
• Experience with platform adoption and B2B SaaS-like value delivery in logistics
  
  

• Excellent communicator and relationship builder
  
  
• Skilled presenter, confident leading senior conversations
  
  
• Collaborative, solution-oriented team player
  
  
• Strong prioritisation and project management ability
  
  

• Proficient in Google Suite, BI tools (e.g. Thoughtspot), and CRM systems
  
  
• Strong understanding of international freight forwarding and supply chains
  
  
• Comfortable navigating customer data to find value levers