Account Manager

Temu is seeking a highly motivated and experienced Account Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Responsibilities

• 1. Act as the main liaison for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally.
• 2. Guide sellers through platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations.
• 3. Collaborate with internal teams (Legal, Compliance, Product) to resolve seller escalations and improve processes.
• 4. Analyze seller pain points and feedback to propose platform or workflow optimizations.
• 5. Conduct training sessions to educate sellers on best practices for account health and growth.
• 6. Monitor seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Qualifications

• 1. 3+ years of operational experience, including but not limited to experience in brand management or platform operations.
• 2. Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions.
• 3. Excellent problem-solving skills, self-motivation, ability to think strategically and adapt quickly to changes.
• 4. Ability to work under pressure and manage logistics during high-demand periods.