Account Manager

At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Job PurposeTo provide a high standard of customer service support and fleet management consultation to a number of clients. This will include providing front line support, including dealing with clients and drivers, prospect visits, presentations and attending meetings. They will play an important role within the team and provide support to their colleagues and the Client Services Manager to ensure team goals are achieved. They will report to the Client Services Manager.Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Prior customer service experience and motor/fleet industry experience are essential.Tasks & ResponsibilitiesTo build long term proactive relationships with Customers by:Building Customer trust and confidenceIncreasing Customer survey ratingsMaximising profit opportunitiesUpselling additional services, e.g. fuel, insuranceImproving renewal rates and where potential grow fleetsRegular client meetings and ensuring proper follow up from these meetings, including detailed minutes and swift follow up of action pointsContinuing to build on Ayvens professional image and maintain Ayvens high standard of customer service.To ensure the highest level of customer service in relation to:Proactive advice and consultation given to customers and or driversClient RetentionMaking car policy & cost saving recommendations to customersQuotations being supplied with maximum accuracy and efficiencyOrders and enquiries managed efficientlyManagement of customer reporting by utilising Ayvens standard/harmonised reports and templatesProfessional response to customer queriesProcessing a number of administration tasks and other driver related tasksManaging fluctuating workloadsAssisting with new business implementationsDealing with LP Group requestsWorking closely with the Finance Department with regard to credit approvals, invoice queries and debtor managementIdentifying growth opportunities with existing clientsTo ensure processes and procedures are adhered to as outlined in training or any subsequent communicationsContributing to the success of the Account Management Team and Ayvens by:Maintaining a positive approach and attitude to all aspects of workWorking as part of a team, i.e sharing best practices and providing support to colleaguesWorking closely with colleagues within team and across the business towards achieving objectivesEnsuring that all individual and team targets are achievedAttending, contributing to and actioning issues at team and dept meetingsBuy in to and contribute to any dept or change projectsKnowledge, Skills & ExperienceMotor/Fleet industry experience essentialHigh level of attention to detailCreative thinker with ability to identify and implement improvementsComputer literate with an excellent knowledge of Microsoft Word, Excel & PowerPointThe ability to see issues through to completion and work to deadlinesThe ability to think, act and make decisions under pressureClear organisation and prioritisation of your daily tasks, while also ensuring teamwork is also completedAppropriate follow-up on client deliverablesTo ensure appropriate time is given and all tasks are completed as requestedTeam player able to work with others both in the dept and across the business achieving shared commitment to solutions goals and plansCustomer driven with the ability to deal and build relationships with individuals at all levels of the business, and to be seen as approachable and willing to get involved.Adopt a professional approach in all dealings, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the Client Services DepartmentTo ApplyPlease send a CV & detailed cover letter outlining relevant skills & experience to role will be advertised internal and externally.Why Ayvens?With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.