Account Manager

About INNOVATE

INNOVATE is one of Ireland's leading Managed Service Providers, delivering secure, cloud-first, and high-performance technology solutions. We design, deliver, and manage IT and communications environments that enable organisations to operate securely and efficiently, from the desktop to the datacentre.

Our focus is on building long-term partnerships, helping clients navigate digital transformation through innovative, secure, and scalable solutions.

About the Role

We are seeking an experienced Account Manager to own and grow a portfolio of MSP clients, driving revenue, retention, and long-term customer value.

This is a commercially focused role combining account management, upsell and cross-sell, and new business development within existing accounts. You will act as the primary relationship owner while identifying opportunities to expand services across cloud, infrastructure, networking, and cybersecurity.

You will work closely with internal technical and delivery teams to ensure customers receive high-value, outcome-driven solutions aligned to their business needs.

Key Responsibilities

Account Ownership & Growth

• Manage and grow a defined portfolio of SME and mid-market clients
• Act as the primary commercial and relationship contact across accounts
• Drive revenue growth through renewals, upsell, and cross-sell opportunities
• Meet and exceed revenue, retention, and customer satisfaction targets

Opportunity Development

• Proactively identify and develop opportunities across:
  • Microsoft Azure (IaaS, backup, disaster recovery)
  • Microsoft 365 (licensing, security, governance, Copilot readiness)
  • On-premise infrastructure (server, storage, virtualisation)
  • Networking solutions (LAN, firewall, WiFi)
  • Cybersecurity, risk, and compliance initiatives
• Conduct account reviews, discovery sessions, and solution-led conversations
• Prepare and present proposals, renewals, and quarterly business reviews

Customer Relationship Management

• Build trusted advisor relationships with IT and business stakeholders
• Maintain strong engagement across customer organisations
• Identify risks to accounts and implement retention strategies
• Ensure high levels of customer satisfaction and service alignment

Sales Process & Collaboration

• Maintain accurate pipeline, forecasting, and CRM (ConnectWise) records
• Work closely with pre-sales, technical, and service delivery teams
• Support development of account plans, pricing strategies, and proposals
• Stay current with Microsoft technologies, security trends, and MSP services

Skills & Experience Required

• 3-5+ years' experience in an Account Manager role within an IT MSP
• Proven track record of account growth, retention, and revenue delivery
• Strong experience selling:
  • Microsoft Azure and Microsoft 365 solutions
  • On-prem infrastructure (server, storage, virtualisation)
  • Networking (LAN, firewall, WiFi)
  • Cybersecurity and compliance-led solutions
• Strong commercial awareness with experience managing recurring revenue
• Excellent relationship management, communication, and negotiation skills
• Ability to engage confidently with both technical and non-technical stakeholders
• Experience working within structured sales processes and CRM systems
• Full clean driving licence

The Ideal Candidate

• Commercially driven with a strong customer focus
• Skilled at identifying and converting growth opportunities within accounts
• Comfortable managing renewals, pipeline, and recurring revenue models
• Well organised with a structured, CRM-led approach
• Proactive, reliable, and able to operate in a fast-paced environment
• Passionate about technology and continuous learning

Desirable

• Microsoft certifications (Azure, Microsoft 365, Security)
• Familiarity with compliance frameworks such as ISO 27001, NIS2, GDPR