Account Manager

Your Company:NET Recruit is proud to be partnering with a leading provider of later-life living communities, recognised for delivering high-quality lifestyle experiences and service-led environments that promote wellbeing, independence and community connection. As the organisation continues to grow across the South West and South Coast, a fantastic opportunity has now arisen for an experienced Account Manager to join the team, supporting multiple villages across Bournemouth, Salisbury, Taunton and Sherborne, with a base in Bournemouth.Your Role and ResponsibilitiesWhile in this position your duties may include but are not limited to:

• Acting as a key point of contact between homeowners, community teams and wider business functions
• Building strong relationships across multiple communities to ensure a consistently high-quality resident experience
• Supporting delivery of resident services and initiatives, ensuring they align with expectations and community values
• Gathering homeowner feedback and representing the resident voice, escalating insights and supporting improvements
• Monitoring service quality and supporting consistent best practice across sites
• Coordinating with internal teams and suppliers to resolve service issues efficiently and professionally
• Supporting community teams with service planning, reporting and operational administration as required
• Identifying risks, issues and opportunities early, and working proactively to mitigate concerns and drive improvement
• Maintaining accurate documentation, service records and updates relating to resident needs and site activity
• Supporting sales activity by effectively promoting community lifestyle benefits and service offerings where required
• Ensuring professional boundaries are maintained when dealing with homeowners and stakeholders
• Visiting sites regularly and supporting activity delivery when needed, ensuring services remain consistent and resident-centric

What You Will Need To Apply:Please apply ONLY if you meet the following criteria:

• Proven experience in account management, customer success, client services or relationship management
• Strong communication and listening skills, with the ability to understand and respond to customer needs
• Confidence managing multiple stakeholders, with the ability to influence and resolve issues diplomatically
• Strong organisational skills and the ability to manage multiple priorities across different sites
• A customer-first mindset with a compassionate and professional approach
• Ability to handle sensitive and confidential matters with discretion
• Full UK driving licence and willingness to travel frequently between sites
• Ability to maintain professional boundaries with homeowners, suppliers and contractors
• Willingness to support the practical elements of community activity delivery when required
• Eligibility to complete a satisfactory DBS check

What you will get in Return:This exciting opportunity is ideal for a motivated Account Manager who enjoys building relationships, improving service outcomes and delivering exceptional customer experience within a rewarding and community-driven environment. The successful candidate will play a key role in supporting resident satisfaction across multiple locations, while contributing to the continuous improvement of services and standards.In return, the business will offer a competitive salary of up to £45,000, dependent on experience, alongside a strong benefits package and the opportunity to join a growing organisation that places a genuine focus on wellbeing, lifestyle, and quality of service. This role provides strong development potential and the chance to build a meaningful career within a people-first organisation.Lynsey Franklin - Talent Acquisition SpecialistM: E: