Account Manager

Account Manager Account Manager

Deliver exceptional client experiences. Build long term partnerships. Drive growth.

We're looking for a proactive and relationship driven Account Manager to join our team. In this role, you'll be the trusted partner for a portfolio of clients-understanding their goals, ensuring their satisfaction, and identifying opportunities to add value.

If you thrive in a client facing environment, enjoy problem solving, and excel at coordinating across teams, this is a fantastic opportunity to step into a key role that directly contributes to client success and business growth.

What you'll bring Essential

• Experience in account management or a client facing role

• Strong communication, negotiation and relationship building skills

• Ability to manage multiple priorities with excellent attention to detail

• Proactive, solutions focused mindset

• Confidence using CRM platforms (Salesforce, HubSpot, Dynamics, etc.)

Preferred

• Experience in sectors such as healthcare, technology, insurance or travel services

• Strong analytical ability to interpret data and inform decisions

• Background working with cross functional teams in fast paced environments

Who you are

• Customer centric and committed to delivering an exceptional experience

• Organised, detail oriented and able to juggle multiple accounts with ease

• Professional, resilient and adaptable under pressure

• A team player who builds strong internal and external relationships

What success looks like

• High client satisfaction and retention

• Strong renewal and upsell performance

• Clear, consistent communication with both clients and internal teams

• Smooth delivery of services and outstanding collaboration

About the role What you'll do Build Strong Client Relationships

• Act as the primary point of contact for assigned clients

• Conduct regular check ins, reviews, and strategic discussions

• Address queries and resolve challenges quickly and professionally

Drive Account Growth

• Identify opportunities to expand accounts through upselling or cross selling

• Develop tailored account plans and growth strategies

• Track performance metrics and manage renewal cycles

Lead Smooth Delivery & Projects

• Work closely with sales, operations, product, marketing and support teams

• Ensure timely, high quality delivery of client requests

• Manage client onboarding and training where needed

Manage Commercial & Administrative Activities

• Prepare proposals, quotes, contracts and renewal documentation

• Maintain accurate CRM records and track account activity

• Support forecasting and budgeting with detailed account insights

Communicate & Report Effectively

• Provide internal updates on client health, risks, and opportunities

• Deliver clear, value focused performance reports to clients

• Lead quarterly business reviews (QBRs) with key stakeholders

About the company

All around the world, Healix safeguards people's health and wellbeing.

Required Criteria

• Excellent verbal and written communication skills
• A team player who builds strong internal and external relationships
• Confidence using CRM platforms (Salesforce, HubSpot, Dynamics, etc.)
• Ability to manage multiple priorities with excellent attention to detail

Desired Criteria

• Experience in sectors such as healthcare, technology, insurance or travel services
• Strong analytical ability to interpret data and inform decisions

Skills you'll need