Account Manager - Enterprise

To deliver and exceed the budgeted revenue for the accounts within the assigned account base.

Act as Central point of responsibility for the coordination for all eir business activities in the assigned account base on a peer selling basis

Work with customers and operational teams to align the delivery of services and the eir business relationship with the strategic needs of the customer.

Continually work to grow the revenue streams, maximising the financial return from these customers. Ensure that a holistic pipeline is developed within the customer base

Develop new business and revenue opportunities within the assigned base

Managing the peer level relationship between the customers and eir business.

Develop new lines of business with your customer base ensure maximum penetration of the eir business product portfolio with your customers

Manage the relationship with the wider partner environment as it relates to the customer base as well as relevant 3rd party providers.

Work with the governance teams to establish, manage and meet all commitments, requirements and expectations.

Managing costs to ensure P&L margin is maximised.

Collaborate and liaise with various internal stakeholders and Business Unit leads

Monitor competition, industry trends and economic indicators

Expectations From TheRole:

Key Tasks

To act as the central point of responsibility for the coordination for all eir business activities in the assigned account base on a peer level basis.

To work closely with the eir business Presales, Service Management and Operations teams to both ensure a comprehensive customer experience through all contracts

To support in protecting and defending our core revenue

To support in delivering and exceeding revenue, mobile, ICT and cash collection targets

To own pipeline management and weekly sales reporting

To understand the customers' short, medium and long-term business drivers and strategic requirements to enable eir business to align our solutions and offerings to provide maximum value

Promote the eir business 'brand' by exceeding customer expectations and ensuring high levels of customer satisfaction.

To confidently and assertively protect eir business revenues with innovative solutions leveraging internal resources and expertise to maximise our return.

To ensure all forecasting and financial management is accurate and reflects the reality of the business with the customer.

Key Performance Indicators

Strategic nature of eir business relationship with customer(s)

Customer identification of eir business as a key partner, playing a critical enabling role for their evo business

Sales Performance against revenue, mobile, ICT and cash collection targets

Effectiveness of wider eir business virtual team in delivering service to the customer(s)

Opportunity Pipeline measured by quantity, quality, accuracy and velocity

Defence of core eir business revenue and contracts

Growth of opportunities and revenue through use of innovative and new product/service offerings

Consistent Customer contact and execution of agreed account strategies.

Requirements For ASuccessful Application:

Candidate Requirements:

Proven background in sales and support, ideally within Telecoms/ICT with a proven track record of sales of large enterprise accounts over at least 10 years

Works on own initiative and is continually looking at ways to improve performance of the account team

Comfortable and challenged working within a large organisation and able to build effective relationships with external customers and internal stakeholders

Demonstrable understanding of more complex solution sales with combined products and services and selling to larger organisations.

Extremely well organised with strong planning and reporting skills and ability to coordinate complex account relationships at senior decision-maker level