Account Manager - Derbyshire - £Depending on Experience

Are you a proactive customer service professional with a solid background in print and packaging manufacturing?

We are recruiting on behalf of an established, market-leading manufacturer of sustainable print and packaging solutions. Operating from a state-of-the-art, purpose-built facility, our client is expanding rapidly and looking for a high-performing Account Manager to serve as the key bridge between valued clients and internal operational teams.

This is a dynamic, fast-paced role ideal for someone who thrives on building strong customer relationships, maintaining immaculate attention to detail, and keeping manufacturing workflows seamless.

Key Responsibilities

• Client Relationship Management: Act as the primary, professional point of contact for key accounts, building trust and maintaining high customer confidence.
• Order Processing & Accuracy: Manage sales orders from enquiry to completion, ensuring accurate pricing, timely order entry (within 24 hours), and precise documentation using ERP systems (e.g., Radius).
• Cross-Departmental Liaison: Work closely with Purchasing, Planning, and Production teams to ensure raw material availability and seamless schedule execution.
• Production Prep: Prepare and check detailed job packs 5 days in advance of production runs to ensure smooth operational flow.
• Proactive Account Coordination: Manage customer usage forecasts, support trial orders alongside sales teams, and resolve any customer enquiries or issues within a targeted 24-48-hour window.

What We're Looking For

• Industry Experience: Minimum 2 years' experience working within the print, flexible packaging, or manufacturing sectors.
• ERP & Systems Savvy: Proficiency in ERP systems (Radius or similar manufacturing/packaging software is a plus) along with strong MS Office skills (Excel, Word, Outlook).
• Proactive & Resilient: A confident communicator at all levels with strong problem-solving skills who excels under deadline pressure.
• Attention to Detail: Meticulous accuracy when handling job packs, customer specs, and order entries.