Account Director

This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom View our . A Bachelor's degree or equivalent experience is required Over 8 years' experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations Proven experience managing large teams and knowledge of multiple service lines At least one year business development experience Received: Managing Director of Operations, Business Director or Senior Account Director Internal: This position works closely with Client Operation Directors, Senior Client Operation Directors, Account Directors, Senior Account Directors, and Managing Directorso Provide training and development opportunities and serve in mentoring role for his/her direct reports. Ensure Managers provide similar support for Supervisors, Workflow Coordinators, and associates on their teams.o Ensure operational controls and management information and reporting requirements are fulfilledo Share knowledge, best practices, and solution designs within the relevant management teams to ensure continuous business improvemento Execute modifications to organizational design and teams to optimize operational activity and improve client experienceo Leverage knowledge to collaborate on and negotiate terms for contracts or renewals Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.