Account Director

To ensure satisfactory delivery of services against contractual terms and conditions,meeting and exceeding client expectations and ensuring the contractual expectations ofBGISareachieved. Ensuretheavailabilityofallcriticalsystemstominimizetherisktothe client'sbusiness.

To ensure all maintenance work is carried out in accordance with client and companypoliciesandproceduresandwithinhealthandsafety legislative requirements.

• Ensure client satisfaction levels are at a constantly high level, leading to development ofthe contractto increasetheportfolio/contract responsibilities.
• DealingwithdaytodayenquiriesfromBGISteam,sub-contractors,andclients.
• Ensure contractual P&L levels are obtained and superseded and an in-depth knowledgeof the contract is maintained and demonstrated on the internal monthly contractual review meetings with their linemanager/Director.
• Ensuring sub-contractordocumentationiskeptuptodateandcompliant.
• Ensure contractuallyagreedKPI's/SLA'saremet.
• Ensure monthly reports are produced on time detailing contractual performance,identifyingvariationstobudgetsandmeasuresto deploytobridge anygap.
• Attend strategic contractual/operational meetings with the client on a regular basis, orasrequired.
• Arrangingnon-criticalortechnicalsub-contractorvisits.
• Liaisewithsuppliersandsub-contractorstoobtainpricesanddelivery.
• Ensureallequipmentismaintainedtothehigheststandard.
• Workingcloselywiththe AccountManageronTeamHRissuesanddisciplinary process.
• Ensure successful completion of all reactive and PPM works orders to ensure timelycompletionandcloseout,meetingKPI'sandSLA's asnecessary.
• Ensure necessary Health and Safety compliance is achieved across the contracts in linewith BGIS & client policy documents, and that all statutory and company reportingproceduresaremet.
• Producingfinancialandstatisticalreportsforcontractportfolio.
• Ensure subcontractors perform to the highest levels and that performance reviews areregularlyundertakenincludingregularmeetingswithsub-contractormanagers.
• Ensure training plansaredevelopedandmet foralltheengineeringteam.
• Ensuring extra works are identified, quoted and executed in a timely manner and thatrequiredaccountP&Llevels aremet.
• Ensure companyprocesssandsystemsaredeployedandusedcorrectlyonsite.
• Ensure engineering teams are effectively managed and be responsible for performancemanagement,recruitment,developmentandappraisals,successionplansandteam welfare.

• Ensure training plans are developed and met for all the management and engineeringteams.
• Provide leadership and guidance, advice, coaching and direct support to contractmanagers and engineering teams to deliver the highest standard of service; includinguse ofbestpractice,selection,training,assessmentandrecognition/reward.
• Have the ability to present contractual and financial information to the client and BGIS Managementvia aboardroompresentationformat.
• Ensure staffing levels for all contracts, balancing cost reduction with thedelivery of service excellence. Ensure structures support peaks and troughs in workload,anddisaster recovery.
• Ensuring a customer focus within all areas of operational activities, and that effectiverelationshipsaremaintainedwithkeyclientcontacts.
• Provide a learning environment, and appropriate training and development planning.Ensure basic training needs are delivered, employees are fully competent to undertaketheirroles, and are abletoreachtheirfull future potential.
• Assistingwithinductionsofnew site staff.
• PromoteandsupportthecorevaluesofBGIS.
• DevelopastrongSuccessionPlan.
• Providecoverforcontractmanagersandmanagetheirholidayrequirements.
• Actaslinemanagerto ContractManagers.
• Keepthe ServiceDirectorbriefedandupdatedonallissues.
• Beavailableaspointofescalationtoclientteam24/7.Ensuringcontinuityofupdatesandmanagementofincidents.