Account & Product Support

International Account & Product Support

Salary: £26,000-£28,000 per annumHours: 38 hours per weekLocation: This role is largely home-based, but you will be expected to attend meetings at their Staines office.

About the Role:

Are you customer-focused, analytical, and excited by the opportunity to support a fast-growing international operation? My Client is looking for an International Account & Product Support professional to join their International Team and help deliver world-class logistics solutions.

In this role, you'll build strong relationships with customers and suppliers, support operational excellence, and play an important part in developing their international products and service offering.

What You'll Be Doing

You'll play a key role in helping deliver outstanding international services. Your responsibilities will include:

• Providing account management support to existing and prospective clients, handling enquiries, resolving issues, and liaising with global conveyance and delivery partners.
• Leading international enquiries, ensuring cases are accurately raised and efficiently managed through to resolution.
• Proactively communicating with customers on delivery timelines, network disruptions, and essential service updates.
• Working closely with suppliers to ensure agreed quality and service standards are consistently met.
• Supporting the onboarding and implementation of new suppliers, networks, and customers.
• Assisting with the management and development of international products and supporting documentation.
• Providing operational support when required, including shipment processing and staff training.
• Identifying and recommending process improvements to strengthen efficiency, service delivery, and overall customer experience.
• Maintaining up-to-date supplier communications such as service alerts, operating procedures, and onboarding materials.

What You'll Bring

They're looking for someone with drive, initiative, and a solution-focused mindset. To succeed in this role, you will have:

• Strong ability to analyse and interpret data across multiple systems with accuracy.
• Excellent problem-solving skills and sound judgment.
• Strong communication skills, with confidence engaging with customers, suppliers, and internal teams.
• The ability to work independently as well as collaboratively.
• Proficiency in Microsoft Excel and the wider Microsoft Office suite (training can be provided).
• An innovative, analytical, and customer-centric approach.
• The ability to work under pressure, meet deadlines, and adapt quickly to change.
• A flexible, professional attitude with a commitment to confidentiality, compliance, and organisational standards.