5-Star Member Experience Lead - Growth, Rewards & Wellness

Fitness First Ltd in the United Kingdom is seeking a proactive Member Experience Manager to deliver a consistently excellent, 5-star journey for members. You will lead the club team, optimise tools to support member goals, and step into Duty Manager duties when required, ensuring standards, safety, and strong commercial performance.

The role focuses on enhancing retention, coaching staff, and driving a welcoming, hygienic club environment while promoting GX classes and personal sessions.