4 Month FTC - Lettings Administrator

Key tasks

Take calls and email enquiries from prospective tenants and book in viewings

Undertake in-person and video viewings

Dealing with ad-hoc tenant enquiries via phone, email, or portal reporting

Use inventory hive system to undertake check-in and check-out inspections and liaise with CRM on dilapidation works identified

Assist CRM with instructing and managing end of tenancy works

Undertake tenant move ins as and when required

Liaise with onsite Resident Hosts to ensure smooth day to day running of site

General Responsibilities

Act at all times in line with the Company Values, integrating these in to all work practices.

Participate in team, departmental and corporate project and planning processes as required.

To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.

Support the Marketing Team to implement engaging community building events for residents

To undertake any other duties as are reasonably requested from time to time.

Essential

Actively embrace and work within the Company Values.

Knowledge of real estate and a commitment to learn more

Excellent organisational skills

Excellent written and oral communication skills

Excellent IT skills - in particular Microsoft Excel, Powerpoint, Outlook & Word

Experience of managing conflicting priorities in a busy office environment

Take responsibility for your own learning and development

Good telephone manners

Excellent critical and analytical thinking skills.

Excellent administrative and organizational skills.

Able to show an understanding of and commitment to good customer care.

Able to show an understanding of and commitment to property services and managing landlord and customer relationships.

Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents

Strong attention to detail

Ability to work in a varied and demanding role with appropriate supervision.

Ability to work to strict deadlines and be organised and efficient

Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.

Self-motivated, with high energy and enthusiasm

Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.

Demonstrable experience of taking responsibility for own actions and development

opportunities, maintaining high levels of integrity.

Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.

Desirable

Administrative experience of working in the private rented sector