249954 (LI) Receptionist Administrator

Administration Assistant & Receptionist Band 2

£26,696 - £28,988 plus shift enhancements.

Duration: 36 hours per week - SHIFT WORK over 24 hour/7 day service.

Department: REAS Administration; Location: Royal Edinburgh Building / Royal Edinburgh Hospital.

We welcome applications from all sections of society. NHS Scotland is committed to encouraging equality and diversity among our workforce, eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best.

Responsibilities

• Support the Administration Team of NHS Lothian, Royal Edinburgh and Associated Services (REAS), including the Mental Health Assessment Service (MHAS).
• Carry out a wide range of administrative tasks, including day to day administration within wards.
• Manage and answer calls and enquiries for vulnerable patient groups, health professionals and third party sectors.
• Provide excellent customer service, a professional and positive approach, and maintain safe and efficient running of work.
• Work the following shifts on a rotational basis: Monday to Sunday.
• Collaborate effectively with colleagues and patients, demonstrating empathy and good written and verbal communication skills.
• Work independently or as part of a team, showing initiative, handling pressure and adapting to change.

Qualifications

• PVG Scheme membership/record is required; if not a current member, an application to Disclosure Scotland will be required.
• Experience in a customer facing or administrative role preferred.

Legal and Administrative Information

To work in the United Kingdom, you must demonstrate permission to work in the country. The position requires a PVG Scheme membership/record; if the post is assessed as a regulated role, a relevant criminal records check will be required. The vacancy may close early once sufficient applications are received.

We will fully support disabled candidates, candidates with long term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.