24/7 IT Service Desk Analyst - Incident & Support

A leading technology firm in Manchester is looking for a Service Desk Analyst to ensure smooth operation of their Service Delivery team. The successful candidate will handle incidents and service requests while adhering to ITIL principles and contribute to the ongoing improvement of IT service delivery. The role requires flexibility for a 24/7 service desk supporting its innovative proprietary platform. Competitive salary and comprehensive benefits are offered, including wellness support and discretionary bonuses.