233573 Patient Access Team Lead

The Waiting Times Department plays a vital role in managing the booking of outpatient, inpatient, and day case services across NHS Dumfries & Galloway. We are seeking an experienced and motivated Team Leader to join our friendly team and help drive improvements in patient access and service delivery.

As Team Leader, you will:

• Take responsibility for the effective day to day management of waiting lists.
• Provide direct line management to the booking team.
• Offer support, training, and guidance to other waiting list users, including staff across multiple acute services.
• Play a key role in meeting waiting time targets, ensuring patients receive timely access to their appointments.

We want someone with strong leadership skills, excellent communication, and a proactive approach to problem solving. You should be confident in managing teams, analysing service demand, and supporting colleagues to deliver patient focused outcomes.

Please note: interviews will include a scenario-based questions. Candidates invited to interview will be required to attend in person.

Informal enquiries to - Aimee Orsi, Waiting Times Manager:

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website:

As from 1st April 2026, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.

INFORMATION FOR ALL CANDIDATES

To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages

APPLICATION PROCESS

Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e mail regularly (including junk folders) and also your Jobtrain account for updates.

Please contact Jobtrain Candidate Support Hub - for advice and support with any system issues.

DISCLOSURE SCOTLAND

Some of our posts may require you to undergo a criminal records check. Changes as of 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot

EQUALITY AND DIVERSITY

NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

PUBLIC PROTECTION

Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.

ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES

RIGHT TO WORK IN THE UNITED KINGDOM

NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the to work in the UK of all prospective employees, regardless of nationality or job category.

WORK VISA

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website:

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.

UNITED KINGDOM REGISTRATION

NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (e.g. NMC, HCPC, GMC, GDC etc).