1st Line Support Engineer

We're seeking a driven Tier 1 Support Analyst for a leading organisation in Basingstoke! Join their Enterprise Services team, providing crucial helpdesk support to partners and end-users in a fast-paced, ISO 27001 accredited environment.

This is an excellent opportunity for a Graduate level candidate with a passion for Cybersecurity to grow their skills.

Key Skills:

• 1st Line Helpdesk support (phone, email, chat, portal)
• Helpdesk ticketing systems
• SLA management
• Security event analysis & triage
• Troubleshooting & fault finding
• IP Network fundamentals
• Customer service

The Role:

• 24/7 shift pattern - 4 days on/4 days off rotation after initial onboarding
• SOC responsibilities
• Vendor training opportunities
• 5 days on-site during probation period

Benefits:

• Up to £28,000 salary
• 25 days holiday + BH + Birthday + volunteering day
• Pension with profit share
• Training, Health Cash Plan, Income Protection, Bonus Scheme & more!

Location: Basingstoke

*Rates depend on experience and client requirements