LISTEN: Supporting emotional wellbeing in diabetes care

Support emotional wellbeing in diabetes care with LISTEN

Nearly half of adults with diabetes experience diabetes distress, yet many healthcare conversations focus solely on glucose levels and medication.

On this online course, you’ll learn how to bridge that gap. You’ll discover practical ways to support emotional wellbeing alongside physical health, using the evidence-based LISTEN programme and Problem-Solving Therapy.

Build your PST toolkit

Problem-Solving Therapy is a structured, evidence-based approach that fits naturally into diabetes care. You’ll work through each stage of PST, seeing how it helps clients identify challenges, generate solutions, and build resilience.

This isn’t theory, it’s a practical framework you can start using immediately. You’ll discover how low-intensity mental health support reduces diabetes distress and improves outcomes for people with diabetes and cardiovascular disease.

Transform how you communicate

Small shifts in communication create big changes in trust. You’ll explore techniques for building therapeutic relationships, from your opening questions to collaborative problem-solving.

These skills help you move beyond symptom management to client-centred care that acknowledges the emotional reality of living with a long-term condition. You’ll learn to listen in ways that make people feel genuinely supported.

Deliver support that scales with need

You’ll gain confidence in applying PST across telehealth and face-to-face settings, adapting your approach to different contexts.

Crucially, you’ll learn to recognise when clients need more intensive support and how to navigate referral pathways effectively. By the end of this course, you’ll know how to provide accessible emotional support while ensuring people get specialist care when they need it most.

This course is ideal for diabetes health professionals seeking practical tools for emotional support. Perfect for learners ready to apply PST, strengthen therapeutic communication, and expand telehealth capabilities in diabetes care.

This course is ideal for diabetes health professionals seeking practical tools for emotional support. Perfect for learners ready to apply PST, strengthen therapeutic communication, and expand telehealth capabilities in diabetes care.

• Identify the stages of Problem-Solving therapy (PST)
• Evaluate appropriate communication techniques for building rapport and therapeutic relationships.
• Assess when further referrals for care are required.