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Customer Service Advisor
Posted 21 hours 40 minutes ago by Bridgfords
£23,500 Annual
Permanent
Full Time
Customer Service Jobs
Lancashire, Manchester, United Kingdom, M21 0
Job Description
Job DescriptionRole - Customer Service Advisor (known locally as a Property Manager)Salary - £23,500 per annumLocation - The Hacienda, Manchester, M1 5DAEmployment Type - Full-time, permanentWe are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!The Role:As a Property Manager you will be fully managing a portfolio of properties across our Bridgfords brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:
- Coordinate urgent and routine repairs and maintenance
- Liaise with trades people/contractors and keeping customers up to date
- Organise safety inspections and managing remedial works
- Liaise with landlords following regular property visits
- Assist customers with general tenancy queries
- Carry out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Provide a first-class service to maximise customer retention
- Ensure personal and team deadlines are met, service levels maintained and KPI's achieved
- A positive 'can-do' approach is essential
- Passionate about delivering exceptional customer service
- Confident communicator, both verbal and written
- Excellent organisational skills with attention to detail
- Strong time management skills and able to prioritise workload
- Ability to problem solve
- Able to remain calm under pressure and work to timescales
- 23 days annual leave increasing with length of service
- Pension scheme
- Full training, support and guidance
- Excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel and health
- Wellness benefits, we are part of the wellness charity - MIND
Bridgfords
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