2nd & 3rd Line IT Engineer

My client is seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now!

Key Responsibilities-

• Offer 2nd & 3rd line technical support for approved hardware and software.
• Collaborate with third-party service suppliers to ensure timely issue resolution.
• Install and manage Microsoft Client Operating Systems.
• Demonstrate a deep understanding of Active Directory, including Group Policies.
• Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation.
• Install, configure, and maintain network printers and wireless devices.
• Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware.
• Manage and support Office 365, including user and service administration.
• Oversee patch management across site servers, desktops, servers, and MAC estate.
• Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions.
• Analyze and troubleshoot complex hardware, software, and support network engineering with network problems.
• Maintain documentation for systems, configurations, and troubleshooting procedures.
• Develop and update procedural documents for common issue resolution.
• Provide guidance and mentorship to junior support engineers.
• Technical Skills Required
• Administer SharePoint online, managing groups, security, and permissions.
• Support multiple sites from HQ using remote management tools.
• Utilize and maintain Active Directory, handling security groups and user on/off-boarding.
• Provide orientation and guidance to users on new software and computer equipment.
• Implement and enforce security best practices.
• Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint.
• Offer education on key applications to users as needed.

Benefits-

• 25 days holiday plus bank holidays
• Private health insurance
• Great pension scheme
• Life insurance

If you're a skilled 2/3rd line Systems Engineer. Please send your resume and cover letter to

For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.