VodafoneThree - Customer Success Advisor

Working hours: Full time 37.5 hours per week - Monday to Friday.

As part of our Inside Sales team, you'll build meaningful relationships, unlock new opportunities, and deliver solutions that make a real impact-all while being part of a collaborative and high performing environment.

• Handle inbound and outbound conversations across multiple channels, creating a seamless and positive customer experience.
• Identify opportunities to upsell and cross sell across our mobile and converged product portfolio.
• Generate strong pipeline activity and consistently work towards achieving key sales and performance targets.
• Manage customer queries efficiently, working closely with internal teams to resolve issues and exceed expectations.
• Contribute to improving customer satisfaction and NPS by delivering an end to end, high quality experience.
• Collaborate with your team to share knowledge, test new approaches, and continuously improve how we work.
• Embrace change, adapt to evolving customer needs, and play your part in creating a positive and inclusive team culture.

• Confident and empathetic communicator who enjoys connecting with people.
• Genuine interest in technology, connectivity, and digital transformation.
• Curious, open to learning, and motivated to continuously develop your skills.
• Bring a positive mindset and are comfortable adapting to change in a fast paced environment.
• Work well with others, valuing collaboration and shared success.
• Driven to achieve targets and take pride in delivering strong results.
• Organised, able to prioritise workload, and stay on top of multiple tasks.
• Understand the importance of quality, timeliness, and accountability in work.
• Strong written and verbal communication skills that help build trust and credibility.