Technical Support Engineer - French speaking

About Salesforce

Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life.

Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin.

You'll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.

Key Responsibilities

• Own the complete end-to-end customer support experience.
• Provide prompt, detailed analysis of technical challenges and business issues.
• Provide customer satisfaction and deliver great experience.
• Troubleshoot technical issues and integrations, with Apex/VF/Lightning Web Components and standard Salesforce functionalities.
• Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practices.
• Create and maintain Knowledge Base Articles both for internal and external audiences.
• Open and continuous collaboration with your team to increase team spirit and team efficiency.

Required Skills & Experience

• Customer-focused or previous customer-facing experience.
• Degree or Diploma in Computing/STEM (or equivalent) or equivalent experience.
• Ability to effectively prioritize, multi-task, and perform well under pressure.
• Knows how/when to elevate customer issues as required.
• Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby, .NET, JavaScript, and Perl.
• Knowledge of Internet development technologies (HTML, JavaScript, XML, API, etc.) is required.
• Understanding of database concepts and SQL.
• Excellent written and verbal communication skills.
• Comfortable interacting with other departments and management.
• Ability to work with different internal teams.
• Ability to communicate technical concepts clearly and effectively.
• Fluent in French in addition to English.

Desired Skills & Experience

• Relevant experience working in Technical Support.
• Previous experience with Salesforce and its technologies.
• Any official Salesforce Certification.
• Familiarity with Trailhead or a Trailhead Ranger status.
• CRM domain knowledge.
• VisualForce and Apex knowledge.
• Knowledge of multi-tenant, grid, parallel, or distributed computing architectures.
• Experience with Eclipse IDE and ANT.
• Familiarity with Internet technologies: firewalls, web servers, proxy servers, etc.
• Additional language proficiency a bonus.

Equal-Opportunity Statement

Salesforce is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. We are committed to hiring and retaining a diverse workforce. Accommodations for reasonable accommodations are available upon request.