Team Leader

The Team Leader is primarily responsible for supporting the Management team with the smooth day to day running of their unit both front & back of house, delivering the highest standards of food quality and customer service through effective team leadership. Responsible for running the shift in the absence of the Shop Manager & Assistant Shop Manager.

Reports to: Shop Manager

Supported by: Assistant Manager

• To lead & manage shifts by example, inspire & motivate the team to deliver the best possible customer experience.
• Ensure all customers enjoy fast, friendly & efficient service.
• Food & coffee: Ensuring the customer is served appetising and tasty products made exactly to the company's recipe specification.
• Shop environment: Clean and welcoming shops with tidy and abundant displays.
• To always uphold the highest standards of food hygiene & safety.
• To ensure health & safety standards are always followed.
• To follow Mystery Shopper guidelines & the sequence of service and ensure all TMs on shift adhere to the guidelines.
• Staff training & retention: Help to build a strong team to grow and progress with the company.
• Security: Ensuring that cash control / profit protection measures are in place and any concerns are reported to the management team.
• Controls: To control staff labour costs while on shift through effective scheduling and reaction to sales patterns.
• To control of cost of sales on shift through correct recipe usage of products and striving to minimise waste.
• To help & Support new / trainee team members.

• P&L results: control of food cost & wastage on shift.
• Health & Safety audit results
• Profit protection check scores
• EHO scores
• Mystery Shopper results