Team Leader

Team Leader - Motor Claims

Location: Epsom - Fully office based

Contract Type: Full-Time, Permanent

Are you a natural leader with a sharp eye for detail and a passion for driving performance? Do you thrive in a fast-paced, high-pressure environment where your decisions make a real impact? If so, we want you at the helm of our On Hire Claims team!

About the Role

We're looking for a proactive and dynamic Team Leader to manage the administration and progression of claims.

You'll be the driving force behind a high-performing team, ensuring SLA's and KPI's are smashed, processes are followed to the letter, and claims are handled with speed, accuracy, and care.

This is a hands-on leadership role where you'll work with limited guidance from senior management, taking full ownership of your team's output and development.

You'll be expected to lead from the front, make informed decisions, and continuously raise the bar.

Key Responsibilities

• Lead the efficient handling of On Hire claims, ensuring files are progressed swiftly and diligently.
• Assign and monitor daily staff duties, boosting productivity and performance.
• Personally oversee complex claims and ensure timely resolution.
• Authorise CRs and third-party R&S invoices with precision.
• Manage HR duties including appraisals, absence, performance, and development.
• Maintain compliance with industry regulations and GDPR.
• Resolve complaints within 48 hours or escalate appropriately.
• Champion customer service excellence and process improvement.
• Play a key role in recruitment and onboarding of new team members.
• Deliver high-level reporting and consistently hit KPIs.

What You'll Bring

Knowledge & Experience

Skills & Personal Qualities

Proven leadership in managing blended teams

Able to multitask and reprioritise effectively

Strong complaint resolution background

Autonomous and target-driven

Solid GDPR understanding

Organised and deadline-focused

MI reporting and data interpretation

Confident, personable, and energetic

Advanced Excel (Pivot Tables, formulas)

A true team player with a growth mindset

Recruitment and coaching expertise

Positive outlook in a dynamic environment

HR fundamentals (absence, discipline, performance)

Passionate about service excellence

Why Join Us?

This is more than just a job-it's a chance to shape the future of claims management in a company that values initiative, integrity, and impact. You'll be supported, challenged, and empowered to lead a team that delivers results and drives change.

We're proud to share that ExamWorks UK has once again achieved Level 3 Disability Confident Leader status, reaffirming our commitment to inclusion and accessibility.

As a Disability Confident Leader, we:

Promote accessibility and inclusion

Ensure inclusive recruitment and development

Share best practice across the industry

Continue to lead the way in supporting disabled people at work.