Supplier Services Manager

Pets and people at the heart of what we do.

Do you have a business mind and a social heart? Would you love to do a job that gives you an overwhelming feeling of satisfaction knowing that every day when you walk through the door you re contributing to a lifetime of wellbeing for every pet? Are you looking for a new challenge and want to be a part of our amazing team? If so, PDSA has a great opportunity for you.

As the UK s leading veterinary charity we exist to treat the sick and injured pets of people in need, and every member of our team is essential in fulfilling this mission.

About the Role

We re looking for an experienced and organised Supplier Services Manager to join our Fundraising & Engagement Directorate.

You ll take the lead on managing our marketing supplier relationships from agencies to freelancers and workflow systems. You ll make sure every partnership delivers against agreed SLAs, KPIs and budgets, while driving continuous improvement across our marketing operations.

This is a fantastic opportunity to help PDSA deliver effective, high-quality campaigns that support our mission: keeping people and pets together when times are tough.

As a Supplier Services Manager, you will:

• Manage and optimise supplier performance across all marketing activity.
• Lead regular reviews, audits and performance checks to ensure best value.
• Coordinate marketing campaigns and cross-organisational activations.
• Support colleagues with processes, briefs and reporting to improve efficiency.
• Ensure compliance with data protection and fundraising best practice.

We re seeking someone with:

• Proven experience in supplier and contract management, ideally within marketing or communications.
• Strong stakeholder management and relationship-building skills.
• Solid understanding of marketing campaign processes.
• Proficiency with Microsoft Office and digital marketing tools.
• Excellent communication and organisational abilities.
• A proactive mindset and passion for PDSA s purpose.

What we offer

We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.

In addition to being a great place to work, we offer a wide range of benefits, including:

• 25 days holiday plus bank holidays (rising with service), with option to buy/sell days.
• Special days off, including:
  • A paid Volunteering Day
  • A Celebration Day for something meaningful to you
  • A dedicated Wellbeing Day to focus on yourself
• Generous pension scheme up to 10% employer contributions
• Free Life Assurance (4 x annual salary)
• Enhanced family leave (maternity, adoption & paternity)
• Retail, travel & leisure discounts through Fetch platform
• 15% discount on PDSA Pet Insurance plus access to staff vet services for pets

About PDSA

As the UK s leading veterinary charity, with 49 Pet Hospitals, we strive to improve pets lives through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.

We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.