Supervisor (Part-Time)

Position: Supervisor - Pandora Store (Permanent, 16 hours per week)

Schedule: Monday to Sunday

Compensation: £14.53 per hour, plus a monthly bonus scheme of 10%-20% based on performance.

About the Role

As a Supervisor, you oversee the sales floor, motivate your team, and ensure customers enjoy a personalised, meaningful shopping experience while upholding Pandora's brand values of Dream, Dare, Care, and Deliver.

Key Responsibilities Sales Floor

• Hold daily team briefs, share store KPI's, and motivate the team to beat targets
• Drive exceptional service through role modelling Pandora's selling ceremony and delivering on KPI's
• Perform store walks, understand commercial impact, and align visual merchandising accordingly
• Monitor sales performance and take action to support team success
• Handle serious complaints that have been escalated with professionalism and care

Personal Sales

• Build relationships with customers by answering queries, providing exemplary service and adapting your approach to individual personalities and needs
• Use deep product knowledge and a passion for storytelling to create unforgettable experiences and inspire love for Pandora's sustainability, design, and craftsmanship
• Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up selling, UPT, ATV, conversion and productivity

Store Operations

• Act as key holder and carry out opening and closing procedures
• Cash up and reconcile till systems
• Assist store management with administrative duties, including recruitment, investigations and disciplinary hearings if required
• Assist with product and POS deliveries; unload and store items in the correct spaces
• Operate the till system, handle financial transactions, returns, exchanges, and escalations
• Remain alert while on the shop floor and follow company security policies to keep the team and customers safe

Qualifications

• Proven experience in driving sales and profitability
• Passion for driving a culture of exemplary customer service
• Strong communication skills to establish and coach a high performing team
• Adaptability and flexibility to changing business needs, confident in a fast paced environment
• Positive, can do attitude with enthusiasm for Pandora product and core values
• Driven by KPIs, excited by hitting and exceeding targets
• Well presented appearance, taste for desirable products and a passion for retail

Why Work With Us?

Our people are at the heart of our success. We are committed to unforgettable career progression and offer a rewards package that's second to none:

• Highly competitive hourly pay
• Monthly bonus of 10% if sales targets achieved (potential of 20% if stretch targets are achieved)
• Generous jewellery uniform allowance to express your style and individuality
• Employee discount to treat yourself and your loved ones
• 'Wear box' access: select jewellery to wear each time you're working
• Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
• Free support for you and your loved ones through 'Retail Trust' on health, wellbeing, financial advice, legal aid, and more
• Parties, incentives and gifts throughout the year
• Clear career progression and training opportunities, empowering you to grow and succeed

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants have a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, potential biases, and discrimination. We encourage everyone applying to our vacancies to refrain from adding identity related elements such as a photo, marital status, and age.

If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.