Store Manager (Portsmouth)

As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

CEC Ltd is currently recruiting for a Store Manager to join the team in our Portsmouth store. This is a full-time role, working 37.5 hours per week which will include some weekends so you'll need a flexible approach to your working hours.

JOB PURPOSE

To manage a small team of Sales Advisors, ensuring that they deliver superior customer service and to actively lead and support the team in achieving its sales targets.

MAIN RESPONSIBILITIES

• Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service.
• Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role.
• Managing rotas to ensure staff levels reflect customer needs.
• Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met.
• Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures.
• Undertaking marketing initiatives, to promote the Bureau and increase brand awareness.

QUALIFICATIONS / EXPERIENCE REQUIRED

• Demonstrable supervisory experience ideally obtained in a cash handling environment.
• Excellent customer service experience is essential and experience with foreign currencies is desirable.

COMPETENCIES REQUIRED

• Demonstrable superior customer service skills with the ability to coach others to adopt these principles.
• A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors.
• Numerate, with good business acumen and strong attention to detail.
• Comfortable communicating across all levels both within the business, and with external customers and suppliers.
• Must be flexible and have a can-do attitude and approach.