Software Renewals Team Leader

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

As a Software Renewals Team Leader at CDW, you'll lead a team of Software Renewals Specialists responsible for delivering exceptional customer service and operational excellence across software licensing renewals.
You'll manage day-to-day performance, coach and develop your team, and ensure targets, KPIs, and SLAs are consistently met. This role requires a strong understanding of software renewals processes, vendor systems, and commercial operations. You'll collaborate closely with Sales, Pre-Sales, and Vendor partners to identify opportunities for growth, improve processes, and maintain high-quality service delivery.

What You Will Do

• Lead, motivate, and coach the Software Renewals team to achieve performance goals and maintain high customer satisfaction.
• Act as the main point of escalation and provide solutions to complex customer or operational queries.
• Analyse workloads and ensure fair task distribution and alignment with team output.
• Conduct regular one-to-ones, team meetings, and performance reviews.
• Maintain renewals data, track performance against KPIs, and report to Sales and Operations leadership.
• Support quote generation during busy periods and ensure renewals are processed accurately at 90/60/30 days.
• Identify and drive upsell, cross-sell, and co-term opportunities within the renewals process.
• Build and maintain strong relationships with internal teams, suppliers, vendors, and partners.
• Lead pipeline calls and quarterly business reviews with key vendors and strategic partners.
• Ensure team accreditations remain current and that onboarding and training materials are maintained.
• Proactively address process gaps or operational challenges, implementing improvements where needed.
• Participate in vendor webinars/events to stay up to date with licensing and renewals developments.

What We Expect of You

• Minimum 3 years' experience in Software Licensing or Renewals, ideally within a reseller or distributor environment.
• Proven leadership or team management experience with the ability to motivate and inspire others.
• Strong understanding of vendor portals, install base reports, and quote-to-order processes.
• Experience with Microsoft Navision, CRM Dynamics, and Microsoft Office.
• Confident communicator with excellent stakeholder management skills at all levels.
• Analytical mindset with high attention to detail and accuracy in data management.
• Strong organisational and problem-solving skills, capable of prioritising under pressure.
• Ability to gain or hold vendor accreditations such as Citrix (CCSP), VMware (VSP), Adobe (CSP), Broadcom (SSE), and Microsoft (MLSE, MLSS, BVPS).
• Enthusiastic, proactive, and solutions-oriented with a passion for developing people and improving processes.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.