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Senior Client Services Manager

Posted 7 days 17 hours ago by Epsilon

Not Specified
London, Hounslow, United Kingdom, TW3
Job Description
Job Description

Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers.

Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact.

In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation.

We are looking for a Senior Customer Success Manager to join our awesome team in London! In this role, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a role where your success is based on both retaining and expanding existing contract values across your client portfolio and those within your team.

Key responsibilities include:

  • Manage, motivate and mentor a team of customer success managers
  • Set performance goals, provide consistent feedback and ensure ongoing professional development
  • Own the e-commerce strategy, campaign execution and data insights for your client portfolio.
  • Promote a culture of accountability, ownership, continuous improvement and commercial focus.
  • Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds.
  • Respond to client requests in a timely and effective manner
  • Manage the client renewal process from commercial negotiation to contract finalisation.
  • Identify and manage commercial execution of expansion opportunities within your portfolio.
  • Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI
  • Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy.

We're looking for someone with:

  • 5+ years of client management experience across e-commerce or Martech.
  • A strong understanding of digital marketing, e-commerce, and marketing technology.
  • Proven success managing a portfolio and evidence of prioritising client requests and relationships.
  • Ambition and drive to grow existing client contracts through partner site expansion and product upsells.
  • An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers.
  • Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients.

Additional Information

Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community.

Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

REF237907LCompany Description

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

  • Life at Epsilon:
  • DE&I:
  • CSR:

We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion, and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly.

We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals.

Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability.
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