Senior Account Manager (French Speaking 6-month contract)

About Us

We love what we do. Emperor is founded on a culture that has at its core the idea of creating great work and delivering a great experience for everyone involved in that work-our clients, our people, and our partners.

Emperor is an employee-owned strategic creative consultancy. We specialise in reporting, digital, engagement, and brand communications, operating from offices in London, Edinburgh, Birmingham, Manchester, and Dubai.

Purpose

We are looking for a French-speaking Senior Account Manager to join our client services team, based in our Edinburgh office, for a 6-month fixed-term contract. This role has the potential to become permanent.

Role Overview

The Senior Account Manager role is threefold:

1. Project Lead and Programme Manager: Lead showcase projects requiring hands-on involvement and act as a Programme Manager, ensuring effective coordination of various work streams across brand & marcomms, engagement, reporting, and digital elements.
2. Client Service: Provide exceptional client service through organized communication, personable interactions, and proactive relationship management to foster repeat business.
3. New Business Support: Assist in producing cost estimates for pitches and new client work, and represent the team in pitches, explaining our processes and client service approach.

Key Responsibilities

• Proactive relationship building
• Day-to-day client contact
• Providing an exceptional client experience
• Managing delivery processes from kickoff to completion
• Programme management and scoping
• Documentation and reporting
• Production liaison and management
• Knowledge sharing and team support
• Participating in pitch teams when required

Skills & Knowledge

• Alignment with Emperor's Values: Aim High, Creativity Everywhere, Infectious Enthusiasm, Always Learning, Razor Sharp
• Exceptional client service skills
• Strong communication, presentation, and relationship-building skills
• Analytical thinking and sound judgment
• High ethics and integrity
• Organizational skills and multi-tasking ability
• Business awareness and a 'can do' attitude
• Flexible, adaptable, resilient, passionate, energetic, and hungry

Please note, this role is to start in October for a 6-month contract.

Next Steps

If shortlisted, the recruitment team will contact you via email to initiate the process. We aim to respond within 5 working days, depending on application volume. Good luck!

We are committed to diversity and encourage applicants from all backgrounds to apply. Please let us know if any adjustments are needed during the recruitment process.