Scheduler & Forward Planner - Dublin

We are seeking a highly organised and proactive Scheduler & Forward Planner to join our team at Komfort Kare.

This is a key coordination role responsible for building, managing, and optimising care schedules, while also taking a forward planning approach to workforce and service delivery.

You will play a central role in ensuring:

• Efficient use of staff resources
• High quality, continuous care for clients
• Stable and cost effective schedules
• Reduced reliance on reactive, last minute changes

• Proactively plan schedules based on forecasted demand, capacity, and growth
• Develop medium and long term scheduling plans
• Anticipate and respond to seasonal, regional, and service driven changes
• Build and publish weekly care schedules using rostering systems
• Allocate carers to clients to ensure best fit and continuity of care
• Manage changes due to availability, care needs, and service demands
• Coordinate cover for sick leave and unplanned absences

• Review schedules daily to ensure full coverage of all care calls
• Resolve conflicts quickly with a solution focused approach
• Maintain schedule stability while adapting to real time changes
• Conduct regular reviews to identify gaps in coverage, travel inefficiencies, underutilised capacity
• Optimise routes and scheduling to improve productivity
• Use data and reporting to drive continuous improvement
• Develop structured carer runs to support client consistency, carer predictability, operational efficiency
• Ensure realistic travel times and balanced workloads
• Monitor and report on schedule efficiency, travel time, coverage levels, gap reduction
• Work closely with Care Managers, Coordinators, carers and clients
• Provide scheduling support to operational teams
• Build strong cross functional relationships
• Ensure all scheduling aligns with HIQA and internal standards
• Maintain accurate records and audit trails

You are a detail oriented and solution driven professional with strong coordination skills and the ability to manage complex schedules in a fast paced environment.

• Experience in scheduling, coordination, or workforce planning
• Strong administrative and organisational skills
• Experience managing and maintaining schedules
• High level of IT literacy (Excel, rostering systems, MS Office)
• Excellent communication and stakeholder management skills
• Experience in healthcare or home support services
• Familiarity with HSE systems or scheduling platforms (e.g. One Touch Health)
• Previous coordination or team leadership experience

• Be part of a growing, mission driven healthcare provider
• Play a key role in improving service delivery and client outcomes
• Opportunity to influence planning, efficiency, and operational success
• Supportive team environment with opportunities for development

• Schedule accuracy and timeliness
• 100% care call coverage
• Gap reduction month on month
• Schedule stability
• Client and carer satisfaction
• Compliance with quality standards

If you are passionate about organisation, planning, and making a real impact in care delivery, we'd love to hear from you.

• Health insurance
• Flexible schedules
• Professional development + growth
• EAP (Employee Assistance Programme)
• Health coaching
• Professional coaching
• Team bonding events
• Opportunities for advancement
• Attractive compensation package
• Work/life balance
• Commuting/travel assistance
• Wellness programs
• Employee recognition
• Mentorship sessions
• Pension scheme
• Learning and development opportunities
• Maternity leave & pay

Komfort Kare is an Equal Opportunity Employer