Restaurant Receptionist

We have an exceptional opportunity to join our Terrace Team at The Lanesborough.

An exciting new opening is forthcoming, marking a considered addition to our food and beverage offer. This new outlet presents an opportunity to be part of something from its earliest stages. Further information, including details of the brand leading the concept, will be shared in due course.

Oetker Hotels

Masterpiece Collection

Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As a Restaurant Receptionist you will provide an exceptional guest service experience. You will be an excellent communicator, genuinely care about guests and take a hands on approach to your role and to all general reception duties. You will have a real passion for food and wine, enabling you to upsell and promote the items by your personal knowledge from the menu. You will have the ability to remain calm at all times and understand the importance. You will be a team player to ensure that your team create a memorable experience for our guests.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

• Experience in a similar role within a fine dining restaurant is essential
• Excellent command of the English language and a second language would be preferred
• Immaculate grooming standards.
• Show drive and passion for Excellent Customer Service
• Please note this role requires an element of manual handling

Benefits

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

• Financial Wellbeing
  • Season ticket loan
  • Enhanced Pension Scheme
  • Life Insurance
  • Complimentary dry cleaning
  • Safety shoes
  • Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
• Health & Wellness
  • Private Medical Insurance
  • Dental and Optical benefits
  • Complimentary meals on duty
  • Cycle to Work scheme
  • Flu vaccinations
  • Discounted chiropodist and massage treatments
  • Substantiality initiates
  • Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
  • EAP - Employee Assistant Programme
• Career Growth & Personal Development
  • Internal transfer and promotion opportunities
  • Cross-departmental exposure
  • Partnered with industry-leading training providers
  • Internal learning gateway
  • Free access to e-learning platform offering job-specific training and personal growth courses
  • Subsidised professional qualifications and certified training programmes
  • Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme
• Recognition & Social Initiatives
  • Award programmes throughout the year with generous prizes
  • Long service awards
  • Preferential room rate at The Lanesborough for you and your family
  • 50% discount on F&B and Club & Spa treatments
  • Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
  • Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
  • Retirement parties

Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.