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Residential Receptionist

Posted 5 days 6 hours ago by Ritz Recruitment Ltd

£13.15 Hourly
Not Specified
Temporary Jobs
London, United Kingdom
Job Description

Residential Receptionist, London SW8, £13.15ph

Temporary, Shift Pattern, 40 hours a week

My client, a global real estate company specialising in luxury apartments currently require an articulate, customer driven, proficient individual to join their busy team to help deliver excellent support, guidance, and a friendly environment within this high-end residential setting.

Duties to include:

  • Supports the creation of a positive, memorable experience for residents.
  • Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
  • Responds positively to customer queries and complaints.
  • Supports events and activities within the Community.
  • Establishes and maintains relationships with clients.
  • Develops and maintains knowledge of the local area and information resources relevant to resident needs.
  • Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
  • Undertakes marketing activities & promotion events.
  • Carries out sales and leasing activities including viewings, move ins, following up on enquiries.
  • Assists with Community preparations, including move-in and move-out processes.
  • Completes Health and Safety compliance activities in line with the Company's policies and procedures.
  • Participates where required in an on-call roster to provide out of hours emergency support for the Community.
  • Chase outstanding rent arrears following rent collection procedures in meeting property targets.
  • Promote tenancy extensions and other revenue streams such as vending.
  • Raise purchase orders in accordance with procedures.
  • Ensure tenant refunds are completed in a timely manner and in line with Greystar's policy.
  • Look to maximise efficiency of utilities.

Essential Qualities:

  • Proven Customer Service, Reception, Front of House experience
  • Hospitality, Property, Hotels experience would be an advantage
  • Excellent Customer Service skills
  • Well presented
  • Good team player
  • Strong communication skills
  • Enthusiastic & Adaptable
  • Flexible Schedule (rota will include weekend work)

Apply now for immediate consideration!


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