Resident Liaison Officer

About United Infrastructure

United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Equal Opportunities

At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

• Ensure residents are aware of the works processes and communicate updates/changes accordingly.
• Coordinate handover of keys to site teams.
• Provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

• Experience in a contractor or client side resident liaison / community engagement role, preferably within planned or reactive maintenance or asset management.
• Excellent communicator with the confidence to manage sometimes difficult situations.
• Resilient under pressure, respecting discretion and respect in a public facing role.

What We Offer

We invest in our people and firmly believe that our workforce is our most valuable asset. We provide opportunities for personal and professional development in a fast paced, diverse and ambitious environment.

Application Process

United Infrastructure operates a direct sourcing model and does not accept speculative CVs from recruitment agencies. Any CVs submitted without prior agreement will be considered a gift and the candidate will be deemed to have been introduced directly. No fees will be payable in these circumstances.