Receptionists (Patient Services Coordinators)

Receptionists (Patient Services Coordinators)

We are looking for Patient Service Coordinators to join our friendly reception team.

Experience of working in a healthcare setting is essential, but full training will be given.

We are looking for the following skills:

Excellent communication and interpersonal skills

Ability to remain calm under pressure

A clear and polite telephone manner

Respectful of patient confidentiality

Ability to work well as part of a team

Main duties of the job

In this essential front-line role at the practice, our Patient Service Coordinators help patients to access the most appropriate services, book appointments and liaise with patients, Doctors and practice colleagues.

The main responsibilities of the role include:

Assisting and directing patients via our Total Triage service

Making appointments via telephone and face to face

Dealing with queries and requests for information from patients and clinicians

Advising patients of practice procedures

About us

We are a friendly team of clinical and administrative staff, operating from sites in Hook and Hartley Wintney, providing care to over 18,000 patients.

We offer 6 weeks annual leave plus bank holidays (pro-rata for part-time) and an extra day off for your birthday.

Job responsibilities

• Demonstrate and provide information and direction on services available to patients
• Book appointments, both over the phone and face to face
• Create a positive image of the practice
• Welcome and appropriately advise patients of the services within the practice
• Identify and understand patient needs and requirements, through appropriate questioning, in order to signpost them to the appropriate person, in the appropriate place, and in an appropriate time frame
• Willingness to contribute to improving systems and procedures

Person Specification Qualifications

• Good standard of Education

Experience

• Experience of working with the general public
• Must have experience working in healthcare
• Experience of working in a healthcare setting

Skills & Abilities

• Understand the importance and adhere to strict confidentiality
• Ability to remain calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.