Reception Manager VA2760

Anabas Welcome is specialised in high-end reception and concierge services, the premium front of house division of Anabas. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.

Qualifications

• At least 2 years experience working as a reception manager in a corporate environment.
• Ability to provide consistent 5 star customer service.
• Ability to confidently lead a team and meet client expectations.
• Must have worked with various visitor and space management systems.
• The ability to work in a fast-paced environment in which you can maintain an exceptional level of service whilst managing multiple tasks.
• At least 2 years managerial experience in a Front of House role.

This is a great opportunity for an enthusiastic, self motivated candidate who enjoys leading the team to provide a welcoming and efficient guest experience to all occupiers and their guests.

As a public-facing position, this role calls for a candidate with excellent customer service skills and the confidence to display them in every interaction.

This is a full time permanent role working 45 hours per week on a rotating shift between the hours of 7:00am to 7:00pm, Monday to Friday at an annual salary of £40,500 in the Tottenham Court area of Central London.

Benefits

• 28 days holiday per year inc. Bank Holidays.
• Life Insurance.
• Employee Assistance Programme.
• Perkbox offers.
• Recommend a friend scheme.

Responsibilities

• Lead by example - process all guests in a polite and courteous and professional manner and ensure personal presentation is to a high standard always. Demonstrate an understanding of 5 star and VIP guest service. Suggest and implement new ideas to continually improve guest experience.
• Oversee the reception team, managing rotas, training and shifts to ensure optimal coverage and a high performing team.
• Document and implement any changes to protocols and ensuring all team members are fully briefed on these amendments.
• Oversee the operation of a busy reception area, manage enquiries, and ensure all requests are logged, actioned, and closed efficiently.
• Create and manage comprehensive documentation of processes to facilitate training, compliance, and continuous improvement.
• Support and develop the team to build upon the service provided for client and visitor.