Real-Time CX Performance Lead

The Boots Company PLC is seeking a CX Operations Performance Manager to oversee real-time performance at their Customer Support Centre in Nottingham. This pivotal role involves managing the day-to-day operational performance, ensuring service quality, productivity, and customer satisfaction.

The ideal candidate will have significant experience in performance management, excellent decision-making skills, and the ability to thrive in a fast-paced environment. The position offers a range of rewards, including a retirement savings plan and generous employee discounts.