Project Manager

Position Summary

The Project Manager acts as the day-to-day customer service lead for a major retail client within our reprographics and packaging artwork business. This role is supplier and printer-facing and service-driven, focused on coordinating packaging artwork projects, managing pack changes and ensuring a smooth, efficient and high-quality service from brief through to final approved artwork. An understanding of FMCG packaging and print processes is essential.

Key Responsibilities Customer & Project Coordination

• Act as a point of contact for the AM, supplier and printer delivering a professional and responsive service
• Coordinate new and updated packaging artwork projects across the client's brand portfolio
• Manage the end-to-end pack change process, including artwork updates, repro, proofs and approvals
• Maintain all internal systems and job status reports

Briefing, Artwork & Approvals

• Gather accurate briefs and submit them to the production team
• Ensure all briefs are clear and concise containing all relevant information from the AM for production to work to right first time.
• Collate artwork amends and manage feedback between client and production
• Coordinate and lead Banton Handover meetings, issuing actions and minutes
• Ensure all artwork is approved by relevant client departments before final file release
• Advise on print and technical feasibility with support from internal print and technical teams

Timeline & Issue Management

• Communicate key milestones and critical path timelines to all stakeholders
• Monitor progress and elevate risks or delays where appropriate
• Support press attendance and print sign-off when required

Relationship & Service Management

• Build and maintain strong working relationships with client teams and print suppliers
• Always represent SGX professionally within the client environment
• Develop a strong understanding of the client's culture and ways of working
• Identify opportunities for continuous improvement across client and internal processes

Skills & Experience

• Strong organisational and coordination skills
• Experience managing multiple packaging or artwork projects in an FMCG environment
• Good understanding of print processes and packaging materials
• High attention to detail and ability to remain calm under pressure
• Confident communicator with strong customer service skills
• Proficient in Microsoft Office
• Experience working with FMCG brands or retailers
• Willingness to work overtime when required

Personal Attributes

• Proactive and able to work independently
• Service-focused with strong empathy and listening skills
• Process-driven and solutions-oriented
• Confident working with stakeholders at all levels
• Collaborative team player with a professional presence