Pastry Production Assistant Manager

About us:

The Bread Factory is London's leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL's Bakeries nationwide.

As our team grow, we seek our next Assistant Manager to join our team.

Key Responsibilities:

• Lead and support a smooth, efficient pastries, cakes, and muffins operation.
• Maintain consistent product quality that meets company standards and specifications.
• Ensure the highest standards of Food Safety, Health & Safety, and GMP at all times.
• Plan and organise daily operations to achieve cost-effective and efficient production.
• Monitor and control wage costs, working within budgeted targets.

Duties:

Bakery Operations:

• Directly manage all aspects of production, reviewing production requirements on a daily basis and planning accordingly.
• Ensure that recipes are followed precisely to maintain optimal product quality standards.
• Make recommendations for recipe and product improvements.
• Take responsibility for the operational implementation of new products for BCMG, including updating inventory systems and conducting staff training.
• Organise shifts on an ongoing basis to ensure maximum efficiency and productivity.
• Recommend and manage operational and organisational changes as required.
• Resolve any anticipated problems or concerns - such as shortages, quality issues, delays, or operational challenges - in collaboration with other departments, ensuring excellent internal and external customer relations.
• Proactively communicate any equipment failures to the appropriate personnel and ensure timely resolution, working closely with the operations and engineering teams.
• Regularly review key performance indicators.

Team Management:

• Manage and develop BCMG team leaders and supervisors.
• Oversee the BCMG team through the team leaders, including rota planning, managing absences (such as holidays and sickness), providing performance feedback, conducting probation reviews and job chats, and holding daily team briefings.
• Identify vacancies and recruit bakers as required.
• Manage productivity levels in line with budgeted expectations, including the effective management of overtime.
• Oversee the Production, Day Packing, Hygiene, and Goods In Operative teams, ensuring the highest standards of cleanliness, efficiency, and productivity.

Key Performance Indicators (KPIs)

• Product quality
• Labour efficiency
• Good Safety Accreditation - BRC Grade A
• Health and Safety compliance
• GMP (Good Manufacturing Practice) standards
• Labour cost management
• Employee retention and engagement
• Waste management and reduction

Our team tells us you will be a great addition if you have

• A passion for pastry!
• Excellent communication and interpersonal skills- can influence and motivate others
• 'Hands-on' approach
• Able to work and manage others under pressure
• Positive attitude towards colleagues and work and ability to serve as role model
• Proven people management skills and experience.
• Good IT Skills

What's in it for you:

• Fresh bread daily to take home to enjoy with family and friends.
• 50% discount at GAIL's and 40% off at The Bread Factory & The Flour Station Markets.
• Discounts and Savings from high-street retailers and restaurants
• 24-hour GP service
• Cycle to work scheme

Our Values:

We care about Job Well Done:

Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way.

We care about Baking:

At The Bread Factory all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all.

We care about each other:

We always act with respect, empathy, and support to our employees, neighbours and customers.

We care about community:

We believe in minimising unsustainable practices and reducing waste. Whilst ensuring we continue to provide everyone with nutritious, high-quality food.

We care about nature:

We're committed to sustainability across our supply chain-from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet.