Palé Hall Reservations Agent Bala Palé Hall Réception 19 minutes Nouveau DÉCOUVRIR

Set against the stunning backdrop of Snowdonia National Park, Palé Hall is a destination for luxury and refined service. This historic Victorian mansion, home to 22 exquisite bedrooms, is at the start of a significant new chapter - with bold ambitions to become one of the UK's leading country house hotels, renowned for fine dining and exceptional hospitality.

Why Palé Hall?

• Work in one of the UK's top Five Red Star country house hotels
• Be part of a project with genuine ambition and creativity at its heart

We are a prestigious luxury hotel committed to delivering exceptional service and memorable guest experiences. We are currently seeking a polished and professional Reservations Agent to join our Front of House team. This role combines hosting and reception duties, ensuring every guest receives a warm welcome and seamless service from arrival to departure.

About the Role

As a member of our Reservations team, you will be the first point of contact for all guests, providing a professional welcome while supporting reception operations and overall front of house service. You will play a key role in creating a positive first impression and maintaining the high standards expected within a luxury hospitality environment.

Skills & Experience

• Excellent interpersonal and communication skills.
• Strong organisational and multitasking abilities.
• Professional telephone manner and confident use of reservation systems.
• Ability to remain calm and composed under pressure.

Personal Attributes

• Impeccable presentation and attention to detail.
• Warm, welcoming, and service-focused approach.
• Reliable, punctual, and proactive.
• Team-oriented with a commitment to excellence.

What We Offer

• Competitive salary.
• Share of gratuities.
• Supportive and collaborative team environment.
• Free on-site parking.
• Relais & Châteaux and Pride of Britain discounted stays.
• Opportunities for further training and development.