Operations Engineer

JOB DETAILS
JOB TITLE: Broadcast Operations Engineer
JOB REFERENCE: 31529
BAND: C
CONTRACT TYPE: Permanent/continuous
DEPARTMENT: Broadcast Operations - CCM
LOCATION: Office Base is Wood Norton , Evesham. Worcestershire. Site working is required.
PROPOSED SALARY RANGE: Up to £53,967 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
CLOSING DATE: 23:59 on Sunday 14th of December 2025
INTERVIEWS WILL COMMENCE: The week of 12th of January 2026 this may be subject to change

Please note: This role requires shift working including nights and weekends operating 24/7, 365 days per year. Night payment is applied.

PURPOSE OF THE ROLE

The Centralised Coding & Multiplexing (CCM) team plays a crucial role in encoding and distributing BBC content across TV, radio, and online platforms. We take live signals from Playout and prepare them for delivery to audiences in the UK and internationally. Our work ensures that BBC services are always available, no matter the time or platform.

WHY JOIN THE TEAM

Join the team that keeps the BBC on air, around the clock and around the world.
We're also expanding our remit to include 3rd line support for the BBC's Arista network - a cutting-edge, multi-tenanted media and enterprise infrastructure.

Interview Process:

• 1 x hour Values Based Interview with technical questions

The role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services.

YOUR KEY RESPONSIBILITIES AND IMPACT:

• Monitoring and supporting BBC applications hosted in on-premise environments.
• Diagnosing and resolving complex technical issues using a range of monitoring tools.
• Managing incidents from initial report to resolution, including major incidents, while meeting service level agreements (SLAs).
• Logging and documenting incidents in line with ITIL best practices.
• Communicating effectively with both technical and non-technical stakeholders, including during high-impact events.
• Ensuring clear and thorough handovers between shifts.
• Contributing to continuous improvement through documentation, process development, and operational tooling.

YOUR SKILLS AND EXPERIENCE

We're looking for someone who thrives in a fast paced, technical environment and is passionate about keeping services running smoothly. You will be a curious and collaborative network enthusiast that thrives in a team environment. You will enjoy using your network knowledge to get to the root of problems and be confident in presenting solutions.

ESSENTIAL CRITERIA

• Experience in 1st and 2nd line operations within a professional setting and working with cloud platforms - AWS
• Knowledge of DVB broadcasting and IP networking.
• Familiarity with CDNs and on-prem infrastructure, especially VMware.
• Experience using diagnostic and monitoring tools.
• A solid understanding of incident prioritisation and ITIL practices.

DESIRED

• Strong communication skills and the ability to influence stake-holders
• Command-line experience with Linux (desirable but not essential).

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.