Operational Resilience Manager

Responsible for embedding Operational Resilience (including DORA) policies and procedures into the business Review and update policy and framework documents; support in preparation of committee and Board reporting and self-assessment documents Work closely with IBS (Important Business Services) owners to ensure accurate mapping of IBS including dependencies (i.e. people, IT/Technology, Third Parties and Facilities/Premises), ensure impact tolerances are appropriately set and vulnerabilities are tracked and continuous improvement measures are implemented following scenario testing. Identify and assess potential operational risks, single points of failure and vulnerabilities Lead and own scenario testing workshops and scenario test plan, including remediation tracking and write up of outcomes for self-assessment Lead embedding key pillars of the DORA program, including ICT Risk Management, Incident Reporting, Digital Resilience Testing and ICT Third-Party Risk Management Work closely with Third-Party Risk Lead to ensure accuracy of IBS mapping and input to severe but plausible scenarios. Ensure third-party risk to ongoing delivery of an IBS is understood and managed, including awareness of TP business continuity arrangements. Work in partnership with relevant departments (e.g. IT, Procurement, Underwriting, Delegated Authority, Claims) to embed Operational Resilience practices and ensure roles and responsibilities are understood. Ensure appropriate alignment with Business Continuity practices (including Business Impact Analysis, ensure RTO (Recovery Time Objective) and RPO (Recovery Point Objective) are appropriately considered in scenario testing). Collate data/MI to generate meaningful impact tolerance monitoring and reporting Collate/support business to implement relevant KRIs to generate a view of resilience across the business Support development and enhancement of incident management documentation (e.g. framework/policy/playbook). Act as key point of contact for IBS Owners seeking support on Operational Resilience activities and CIFs (Critical Important Functions) in relation to DORA Support CIF resilience assessment and ongoing reporting Develop and deliver Operational Resilience and DORA training to the business as required. Embed a culture of accountability and continuous improvement. Stay abreast of current and emerging regulations affecting third-party risk management and operational resilience. As an employee you are expected to act in an ethical manner at all times. You will ensure you understand all compliance and regulatory requirements for your role by completing all necessary training and certifications. As an employee we expect your actions and outcomes will at all times meet local regulatory and supervisory approaches to ensure fair treatment of our customers. Support Director of Resilience and Regulatory Support in delivery of overall strategy Perform other duties as assigned. Strong analytical and problem-solving skills Report-writing and presentation skills Experience in providing training to stakeholders Experienced Operational Resilience professional Knowledge of the general insurance market and current regulatory landscape (e.g. Resilience regulations, DORA, CTP regime) Strong stakeholder and communication skills Ability to work effectively in a fast-paced, dynamic environment Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .