On site Cleaning Supervisor

About The Role

A new and exciting opportunity has arisen for a full time hands on Site Cleaning Supervisor to join our established and growing team - a leading Facilities Management company working with a prestigious customer.

Location: Thurrock, RM16 3BG

Shifts: Fully flexible, shifts will include in line with business needs.

Payrate: £13.21 per hour

Please note: Due to the site location and start times you will need your own transport.

This is a full time role, working 40 hours per week across a 5 out of 7 working pattern (including evenings, weekends and public holidays). The supervisor will work days but will be responsible for a night cleaner (who works ) and will need to build a relationship with that operative and be prepared to occasionally overlap to ensure a good handover between days and nights and vice versa.

The successful candidate will need to bring new energy and, in this role, you'll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast paced, customer facing environment. This role also involves cleaning yourself so must be willing to do so. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we'd love to hear from you.

Key Responsibilities

• Oversee the day to day operations at the motorway services, ensuring the site runs smoothly and customers receive high quality service
• Act as a point of contact between the client, service providers, and the site team, ensuring clear communication and efficient operations
• Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations
• Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency
• Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies
• Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles
• Handle day to day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace
• Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service
• Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction
• Lead by example, coaching and supporting the team to meet their individual and collective goals
• Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met
• Promote best practices across the team and share knowledge to support continuous improvement

About Us

A little about us:

• A privately owned, professionally run business, operating for over 60 years
• Employing over 2,400 colleagues across over 1,800 sites nationwide
• Currently sit within the top 2% of all cleaning and security providers - £76 million turnover
• Our services include cleaning, security, specialist, and FM services
• Passionate about delivering a personable and reliable service
• We work within multiple industries, brands you know and love. If you're interested in joining us, we look forward to hearing from you.

Start Time & End Time

Various shifts required to ensure site is covered - where appropriate & .