Night Porter

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Night Porter with a passion for service excellence.

You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.

Night Porter Responsibilities

• Welcoming and assisting guests with check-in and check-out procedures.
• Handling guest inquiries and providing information about hotel services and local attractions.
• Ensuring the security of the hotel and its guests by conducting regular patrols and monitoring security systems.
• Assisting with room service and delivering items to guest rooms as needed.
• Performing light cleaning and maintenance tasks to keep the hotel in top condition.
• Preparing and setting up the breakfast area for the morning shift.
• Handling any emergencies or issues that arise during the night shift.

Required Qualifications

• Previous experience in a similar role or in the hospitality industry is preferred.
• Excellent customer service and communication skills.
• Ability to work independently and handle multiple tasks efficiently.
• Strong attention to detail and problem-solving skills.
• Flexibility to work night shifts, weekends, and holidays.
• Basic computer skills for handling reservations and guest inquiries.

Benefits

• Genuine career opportunities within our business.
• Valuable on-the-job training, along with access to our digital online learning platform and numerous other learning and development opportunities.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.