Lead Client Care Advisor

Lead Client Care Associate

We have an exciting opportunity for a passionate Lead Client Care Associate at our branch in Priors Hall and are seeking that special someone who enjoys helping people, to join our team. The hours are full-time over 4 days.

The Client Care Associate plays a pivotal role within our team. They are responsible for the day-to-day running of our busy reception area, providing a first class service to our clients and supporting our clinical teams. This role will not only give you the opportunity to develop your customer care skills, in addition to this, we will support and develop you with CPD programmes to enhance your skills and capability as we believe in career development for all our associates.

Did we mention you also get the chance to cuddle the patients too!

• Passionate about customer care, ideally with a strong customer service background
• Ability to communicate with clients either face to face, over the telephone or our online portal
• Attention to detail and able to prioritise tasks
• Empathetic, approachable, friendly with a positive attitude

Who we are

Rutland & Kings Veterinary Centre is a first opinion veterinary practice with 5 branches and a hospital in the surrounding area. We pride ourselves in offering on-site emergency care, 24 hours a day, 365 days a year.

Our dedicated team of clinical and non clinical staff provide high standards of care to our patients and our clients.

We support many local pet charities and are heavily involved in the local community.

What we offer

• 40 hours plus 1:3 Saturdays.
• 5 weeks annual leave plus Birthday Day
• Life assurance 4 x salary
• Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
• Enhanced Sick Pay
• Enhanced Family Leave
• E cars Salary Sacrifice
• Cycle to Work Scheme Salary Sacrifice (perm only)
• Refer a Friend
• Pet Insurance Discount & substantial staff discount if you register your pets with us
• Discount Platform - Benefits Hub
• Eyecare voucher scheme
• Reduced Gym Membership (Pure Gym)
• Associate Assistance Programme
• Headspace
• Annual Flu Voucher

Rutland & Kings Veterinary Centre is part of Linnaeus and Mars Veterinary Health, the largest family owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long term as opposed to being focused solely on short term profits.

At Linnaeus, a better world for pets starts with a better world for our people. Our associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Rutland & Kings Veterinary Centre, Linnaeus or the role please contact our Talent Acquisition team at .