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Lead Cast Member

Posted 6 hours 41 minutes ago by 2003 The Disney Store (UK) Ltd

Permanent

Full Time

Other

Dublin, Ireland

Job Description

Responsibilities

Take responsibility for company Visual Merchandising standards, ensuring outstanding presentation of Stage, Backstage and Window Displays.
Lead and monitor Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, Stage moves.
Check correct POS Teaches and guide Cast Members to consistently achieve Disney Visual Merchandising standards.
Drive positive results in key performance indicators including sales, conversion, AGS, UPT and Magic Touch, and explain KPIs to cast members.
Drive Cast Members to achieve KPIs such as GoWiths through games and activities.
Set priorities and manage time effectively and efficiently.
Stage manage, lead, and coach Cast Members to provide great Guest Service and prioritize tasks to achieve sales results.
Represent the Disney Brand, leading by example to provide Guests with Magical Experiences.
Mentor, train, and coach Cast Members to develop their ability to provide Magnetic Service.
Actively approach guests warmly, listening and asking questions to identify and meet their needs.
Coach Cast Members to identify opportunities to surprise and delight guests using Disney product knowledge and storytelling.
Maintain up-to-date Disney Knowledge through store tools and resources, encouraging the team to do the same and building team knowledge through effective training.
Tailor approach to each Guest, learning quickly when facing new requests or challenges; use information to find solutions while remembering the Most Important Policy and putting the Guest first.
Plan, manage and monitor effectiveness of scripted and non-scripted events for guests in one on one and group settings.
Drive performance of the team to achieve and improve Magic Touch (Mystery Shop) results.
Assist Store Management team to ensure store's total compliance with Disney Policies, Store Operating Procedures and local employment law including Health and Safety Procedures, Loss Prevention and cash handling.
Ensure integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behaviour.
Champion Disney sponsored events that integrate the Disney brand into the local community (Volunt'EARs) initiatives.
Process delivery in a fast and accurate manner, following all guidelines and achieving process goals, shrinkage results and ensuring accuracy when completing Stock Inventory Counts and tasks.
Implement consistently high standard of Administration.
Assume key holder responsibilities, observing Disney policies and procedures.
Comply with first aid training requirement if required in certain stores.

Qualifications & Experience

Passionate and knowledgeable about Disney, sharing facts and stories.
Enthusiastic about providing customer service to guests of all ages.
Warm, approachable and able to communicate well with guests and the team.
Able to work well within a management team to achieve results.
Experience in a responsible role within a management team is desirable.
Retail management or supervisory experience preferred.
Basic business acumen; understanding of what impacts commercial results in retail.
Excellent organization and prioritization skills.
Experience of training or guiding other team members.
Ability to entertain guests of all ages, especially children.
Highly professional appearance.
Attention to detail and accurate administration.