IT Team Leader

Are you an experienced hands on IT Team Leader, who is looking to work in a fast paced, global, market leading company?

Here at Innovative Technology, we have an excellent opportunity for an experienced IT Team Leader to join our site based IT team at our global head office in Oldham, Greater Manchester.

Role Overview

To lead and develop the IT Support function, ensuring the consistent delivery of high quality support services and reliable operation of all managed IT systems and commercial off the shelf platforms.

Responsibilities

• Coaching and developing the team, managing performance, fostering a positive and high performing work culture.
• Own the day to day operation of the IT Helpdesk, ensuring all incidents and requests are effectively triaged, prioritised and progressed in line with business impact.
• Personally handle complex, high impact issues and coordinate resources for swift resolution.
• Maintain and support the network infrastructure, including switches, firewalls, VLANs and ensuring reliability and security across the business.
• Identify recurring issues, inefficiencies and drive practical improvements to reduce repeat incidents and enhance the overall user experience.
• Support IT changes and projects through active involvement in transition to support, including documentation, knowledge transfer and early life support.

Qualifications

• Minimum 2 years' experience in a similar team leader role.
• Strong hands on experience of IT support environments, including Windows infrastructure, end user computing, and cloud services such as Microsoft 365 and Azure.
• Prioritise and manage competing demands to maintain control in a fast paced, reactive environment.
• Solid working knowledge of backup technologies, infrastructure monitoring and patching processes.
• Experience in managing and troubleshooting network infrastructure, including switches, firewalls and VLANs.

Benefits

• 32 days holiday (including public holidays) plus the opportunity to earn up to an extra 13 days holiday each year.
• Enhanced maternity, paternity and adoption leave & pay.
• Enhanced pension contribution.
• Life insurance.
• Income protection insurance.
• Educational sponsorship.
• Electric car scheme.
• Free secure parking.
• Cycle to work scheme.
• Informal dress code.
• Paid breaks, with free premium hot drinks.

We are a disability confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application.

Location: Oldham, Greater Manchester, United Kingdom.